BiOzone Clinic

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Unit 2, 4 Chatham Place, READING, RG1 7AR, GB

Telephone

07580368065

Email

paul@biozoneclinic.com

​

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Date of birth

• Purchase or account history

• Health information (including dietary requirements, allergies and health conditions)

• Website user information (including user journeys and cookie tracking)

• Records of meetings and decisions

• Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

• Health information

​

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Legal obligation

• Legitimate interest:

  • To ensure that content from our website is presented in the most effective manner for you and for your device (online identifiers, location data and other technical information).

  • To provide you with information, products or services that we feel may interest you, (where you have consented to be contacted for such purposes to the extent consent is required by law) (contact details and any information relating to personalisation preferences).

  • Where you are a referring doctor, to contact you and verify any details relating to your practice and/or the client in question (contact details, GMC registration).

  • To allow you to participate in interactive features of our service, when you choose to do so (online identifiers, location data and other technical information).

  • To notify you about changes to our service (contact details).

  • To maintain a basic amount of information about you and your transaction history, in order to provide you with a service tailored to your preferences (contact details, payment history and any information relating to personalisation status).

• Vital interests

Where we get personal information from

• People directly

• Health care providers

How long we keep information

​

​​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​​​​​Who we share information with

Others we share personal information with

• Health care providers

• Organisations we need to share information with for safeguarding reasons

• Relevant regulatory authorities

• External auditors or inspectors

• Organisations we’re legally obliged to share personal information with

• Emergency services (where necessary)

• Other relevant third parties:

  • Google Analytics

  • Wix Business Solutions

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

​

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

9 July 2024